FAQs

 

1. Where are my products shipped from?

Our products are sourced from various suppliers located globally. The specific shipping origin may vary depending on the item you order. We ensure that all products meet high-quality standards before they are shipped to you.

2. Can I return my products?

Yes, we have a 30-day return policy. You can request a return within 30 days of receiving your item. Please ensure that the product is in its original condition and packaging.

3. How can I contact you?

You can reach us via email at onyourmarktrack@gmail.com. We aim to respond to all inquiries within 24 hours.

4. What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please contact us immediately. We will evaluate the issue and work to resolve it promptly.

5. Are there any items that cannot be returned?

Yes, certain items such as perishable goods, custom products, and personal care items cannot be returned. If you have questions about a specific item, please contact us for clarification.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

7. Can I exchange my product?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original product and place a new order for the desired item.

8. Do you ship internationally?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination. Please check our shipping policy for more details.

9. What payment methods do you accept?

We accept various payment methods, including major credit cards and PayPal. All transactions are processed securely to protect your information.

10. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment on the carrier's website.